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Industrial Design & Installation Company

Customer

The company was founded in 1986 with the opening of the first branch in Manchester followed by: Watford, West Bromwich, Bristol and Dewsbury. We offer nationwide coverage and expertise to some of the UK’s largest companies, with over 130 staff operating out of four depots.

Challenge

National mobile engineers previously used manual worksheets which were difficult to track and labour intensive. It was slowing down our processes for each new client we got on board. InTeck needed to make sure the solution they provided didn't change the buisness process to much, but managed to consolidate all the data into one system.

Cooperation

Excellent company to work with and very professional. They provided a detailed solution to our issues. We met face-to-face and they shown us a diagram on how the system architecture would look, they followed that on with a interactive design of the system to give us a better idea of how it would work. They brought idea’s to the table which we did not think about previously which helped us improve on our original ideas. Finally, we was able to speak with the developers direct, who provided training and are only a phone call away.

Solution

The new portal system means customers receive completed worksheets within seconds of a job being completed by an engineer. This has increased productivity with the administration staff and reduced paperwork. As IDS customers are using the new portal system more the system will grow with new ideas which can further increase the value of system. We will deffianly be contacting InTeck to do this.

Get In Touch

We'd love to hear more about your business and how we can help you to streamline your processes. Please give us a call or drop us an email and we'll get back to you as soon as we can.

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